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National Despatch Coordinator
Lidcombe, NSW

Nick Scali is looking for a motivated and customer focused Despatch Coordinator for Inbound and Outbound Calls!


§  Bring your customer centric skills to an iconic brand

§  Opportunity to make your mark in a successful company

§  Share our vision of delivering furniture to Australian homes


Nick Scali Furniture was established over 50 years ago and is now one of Australia's largest importers of quality furniture. Nick Scali sources its products from around the world. It imports directly from some of the largest and most respected manufacturers globally. In excess of 4,000 containers annually are brought to Australia by Nick Scali.


Areas of Accountability and Responsibility:

  • Answering enquiries from customers and internal staff regarding delivery issues
  • Provide knowledgeable, courteous and helpful customer service
  • Ensure customer satisfaction in every transaction
  • Trouble shoot, problem solve and offer the best possible solution to customer queries
  • Assess severity of customer service issues with the appropriate sense of urgency
  • Prepare and enter despatch information into the DISTRIB computer system with very high accuracy and in a timely manner
  • Coordinate and manage delivery jobs for drivers and provide administrative support
  • Escalate all incidents as required in accordance with current work procedures
  • Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction

Essential Criteria

  • Experience in customer service or within a call centre environment
  • Strong written and verbal communication skills
  • Detail oriented
  • Comfortable with computers
  • Ability to maintain composure and work effectively under pressure and deadlines


  • Similar experience and proven track record in the retail furniture industry
  • Knowledge of DISTRIB system

If you are ready to take this big step in your career and become a Despatch Coordinator for an iconic business that brings quality lounges into Australian homes and you have a passion to make your mark in our team, then we would like to hear from you.

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